Aromatherapy - Home Fragrance - Bathroom Heaven

White Label - Raw Materials - Packaging - Own Brand

Contact us - +44 7931 427475
or email us - [email protected]

Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules.

The use of this site is voluntary and is being made available to you for use in obtaining AW Aromatics products. By ordering from AW Aromatics Ltd via this site, telephone, fax, email or post, you agree to the following terms and conditions:

Terms and conditions for business to business sale of goods by AW Aromatics Ltd 

1. General Statement

AW-Aromatics Ltd is wholly owned by Ancient Wisdom Marketing Ltd, Europa Drive, S9 1XT Sheffield, UK. These terms and conditions of sale ("Conditions") apply to all Goods supplied by AW Aromatics Ltd ("Company") whose principal place of business is at: Units 1-3 Parkwood Business Park, Parkwood Road Sheffield S3 8AL "WE", "US" or “OUR” means AW Aromatics Ltd. "BUYER/ YOU/ YOUR" means the person whose order for the Goods is accepted by us. We accept orders placed by: telephone, website (, mail, fax, email.
"GOODS" means the goods (including any instalment of the goods), which we supply in accordance with these Conditions.
The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with AW Aromatics Ltd . This includes, but is not limited to orders placed via: the website, mail, catalogue, fax, telephone, email. By ordering from AW Aromatics Ltd , you declare, that the order is placed for resale and/or business use. We do not have any retail outlets. We do not supply general public customers.
By using and accessing the website you agree to be bound by company's Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website. If you do not have the authority to agree to or accept company's Terms and Conditions, you may not use or access this website.

Product Use/ Cosmetic Use/ General Advice

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. AW Aromatics Ltd highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product. We recommend that all buyers pass this piece of advice onto their customers.

2. Registration and Login is a wholesale website. We deal with trade customers only. In order to be able to see the prices of our products, you need to register your company details by creating an account on our website. We cannot disclose any prices to unregistered buyers.
We need to know your full name, company name, address (delivery and invoice), contact telephone number and email address. If you do not have a company registration number or a VAT number, these can be supplied at a later date. They are not compulsory for the initial registration.
After registering, a unique account number will be generated. This can be found in your profile, in brackets, next to your company name.
In order for us to deal with your enquiries more efficiently, please quote your account number in all correspondence when contacting us via the telephone, email, post, fax.
Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.

3. Prices and Discounts

All prices quoted are net of VAT. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources.
On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.

If a buyer wishes to apply for an additional discount, we require a minimum purchase of £500+VAT of one particular item (not a variety across a family code) to be made. We will then consider offering an additional discount based on the overall quantity of purchased product code. If a discount is offered, we require for the payment to be made in one transaction (unless we require a deposit, then we will ask for 20% of the overall value to be paid in advance) and the order to be delivered in full to one address specified by the buyer.

All special discount offers are valid for 30 days only from the issue date.
We reserve the right to request a 20% non-refundable deposit for any special orders placed with us. The delivery time-scales for special orders are agreed individually at the point of sale and can be different to the standard delivery time-scales.
If a buyer cancels an order after it has been confirmed and the deposit has been paid, AW Aromatics Ltd  reserves the right not to refund the deposit as it is required to cover the administration costs.

Discounts cannot be combined - the highest discount supersedes any others. 

Placing and order with us is quick and easy regardless of your chosen method. Please always check your order email confirmation; should there be any discrepancies, please let us know immediately via email, phone or online chat as changes to orders might not be possible once the order is in the warehouse.

4. Orders

Order processing takes place Monday -Friday, 8am -   4.30pm, excluding bank holidays. The buyer will receive their final invoice with their delivery.  
Please note, that we have a minimum order value of £250 before carriage and VAT. Orders below this threshold will incur £15+VAT small order charge. This applies to all orders placed with AW Aromatics, regardless of how the order is submitted.

4.1 Website

Once an order is placed, the buyer will receive an automated email confirmation with the exact copy of the order. This will include the billing and shipping addresses and any special instructions for the courier submitted to us at that point. The email will be sent to the email address registered on the buyer’s account. The buyer is obliged to check their confirmation email and inform us as soon as possible if any errors have been made. 

(NB: Sometimes the email confirmations may be filtered as SPAM so please always check the junk/ spam box for these).

Our contact details and office hours are available here:

For out of office hours contact, we advise all buyers to use our email contact details available under the above link. We advise to always quote the email confirmation number in such instances.

4.2 Telephone
When contacting us to place an order over the phone, we ask all buyers to have their registered details to hand, so that we can locate their accounts. We also require for the buyer to have a list of item codes they wish to purchase. The item codes can be obtained from our website.
Once the order is completed, we will confirm the total. At this stage we can't take the payment over the phone. We can send a PayPal request for the payment or give our bank details for a BACS payment. We can also prepare the order for a collection in person.
Once the order is saved, the buyer will see a copy of it in their online account. If there are any errors or any changes need to be made, please do contact us via email or telephone.

4.3 Email
If a buyer submits their order via email, we will process it manually and email a copy of a proforma invoice. The picking sheet will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched.

4.4 Post:

If a buyer submits their order via the post, we will process it manually. We will then contact the customer to confirm the order and send them a copy of the proforma invoice for approval via their preferred contact method (email, post). The proforma invoice will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched. Please note we do not accept orders over the online chat facility.

5. Payment

We accept the following methods of payment:

– Credit/ Debit Card

– PayPal

– Bank Transfer

- Hokodo Payment option

We reserve the right to cancel any order if we do not receive the full payment for it within 14 days from the date of submission of the order, unless we have agreed an alternative time-frame with the buyer. Please note we cannot dispatch goods until we receive the payment in full.

Please note we cannot dispatch goods until we receive the payment in full.

We reserve the right to request a payment for the first order via bank transfer. 

5.1 Credit/ Debit Card Payment:

The payment is handled by a secure external system that will capture and authorise the card details at the point of sale.This system will generate a Unique Transaction ID each time a payment is submitted to Ancient Wisdom. The system will also send an automated email confirming these details, provided that an email address is submitted at the point of sale.

5.2 PayPal:

Buy now, pay later with PayPal Credit, with 0% interest for 4 months on all purchases of £99.00 or more, it’s the perfect way to spread the cost of larger online purchases.* The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment. *PayPal terms and conditions apply. For more information, please visit Paypal T&C's here.

5.3 Bank Transfer:

When choosing this option, we will provide the buyer with our bank details for the transfer. These can be found on the automated email order confirmation.In order to avoid any delays in processing, please provide the order number as the reference for the payment. The order will be processed once the payment has been received and cleared in Ancient Wisdom’s bank account.

5.4 Buy Now, Pay Later: Grow your business with net 30 terms - Hokodo payment option

This option gives you the opportunity of purchasing goods on a deferred payment basis. By selecting this method, you will enter into an agreement with our partner Hokodo. You will be given a credit limit and an option to pay the balance within 30 days. Hokodo does all the work – they will do the necessary checks to provide you with a credit limit and advise of payment amounts and dates. They will also send all the information and your credit agreement via email. You can view an example of their agreement here: For more information please see Hokodo FAQ. *Hokodo terms and conditions apply.

6. Carriage
Carriage is free for orders over £500 before VAT and after discounts (UK Mainland, exceptions apply, please see delivery page for more details: . For more information on our shipping rates please see our  Delivery Page.  


Please note that we do not dispatch/ deliver orders during weekends and bank holidays.

7.1 Courier

We advise to provide a mobile telephone contact number when placing an order as the courier system sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Buyers are obliged to provide us with full accurate delivery address and a contact telephone number (ideally a mobile telephone number). Courier deliveries take place Monday-Friday, 7.30am - 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via AW Aromatics.

Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. shop opening times, safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery. ­­­

The courier will attempt the delivery on two consecutive business days. If the delivery fails both times, the goods will be returned to the local depot or your local pick-up shop. Please contact us or follow the instructions on your missed-delivery card to complete the delivery. Should we need to schedule a re-delivery at this stage, AW Aromatics reserves the right to issue a redelivery charge of £7.50+VAT per consignment.

The courier system also offers an option for the order to be delivered to a pick-up shop local to the delivery address. This option is accessible via the courier's automated email/ text message sent to the customer upon dispatch. Once a pick-up shop option is selected this cannot be canceled and the order will be delivered to the requested location. The order cannot be re-delivered to an alternative address from there. It must be collected by the customer. The collection will be successful if the customer can provide a photo ID and a proof of address - the names and addresses must match the details on the delivery label on the parcel as otherwise the order will not be released.

Pick-up shops usually hold orders for 5 days before they are returned to the sender. Should an unauthorised return take place and/ or a redelivery is requested, AW Aromatics may charge return/ redelivery fee.

7.2 Pallet Deliveries

AW Aromatics reserves the right to determine the mode of delivery. This means, that on occasion an order must be shipped via a pallet freight company. The customer will be advised of this upon dispatch and a delivery date will be agreed then. Commercial pallet deliveries are made on a curb-side basis. The delivery is not timed, however the freight company usually will telephone an hour before the delivery is to take place. If the pallet arrives at the destination and no-one is there, the driver will contact the number provided by the customer and usually wait for around 10 minutes. If they cannot reach the customer, they will contact AW Aromatics to advise us of this. If a redelivery is booked after the 1st attempt, AW Aromatics reserves the right to charge a £20+VAT redelivery fee for this service and for any consecutive redelivery on the same consignment.

7.3 PO Box Deliveries

AW Aromatics does not have a delivery option that serves PO boxes.

8. Out Of Stock Items

We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.

If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order. We will be contacting buyers via the telephone so please make sure you provide us with a current telephone number.

If you wish for us to contact you on every out of stock item, please request this when placing your order. You can leave a message for us in the 'special instructions' box, email or contact us via the chat system. If we cannot reach you via the telephone we will leave a voicemail if there is such option. If not – we will email. We will hold the order until 3pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.

A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.

We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September -January). BACS/ Cheque/ Postal Order: If there is a difference in payment, a credit against the next order will be logged on the account. Please note we do not offer a back-order service. Our website will display estimated delivery times for most products. Also, you can sign up for 'back to stock' email notifications. Both these options are available via the website only and are visible once you are logged in.

9. Cancellations

If you wish to cancel your order, please inform us of this immediately via the telephone, email. We will confirm the cancellation with you in writing and refund the payment for the order.

If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery, however we will deduct the carriage charge from the overall refund for the cancelled order.

If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.

If you wish to use our collection service, we will charge an additional return fee based on the courier service required to get the parcel/pallet returned. This will be confirmed with you prior to arranging the collection.

Once the order is returned, we will refund your original method of payment less any postage charges incurred. The goods should be unopened and in their original packaging.

Please note that we do not accept returns on customized goods.

9.1 Special Orders:

We require 20% deposit for any special order made. Should the buyer wish to cancel a special order after it has been originally confirmed and the deposit has been paid, the deposit will not be refunded.

Any goods manufactured especially for a customized order (bath bombs, soap, oil blends etc) will need to be purchased in the increments of their ‘production runs’. We can usually estimate how many of an item can be made per production run, however if there are any extra products made, the buyer will be required to purchase these also.

10. Moreover

Please note that we import goods from all over the world, as well as locally. We also produce a large amount of the bathroom, aromatherapy and home fragrance product lines. We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order at all times.

11. Copyrights

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of AW Aromatics Ltd and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
AW Aromatics Ltd grants the permission to electronically copy and/or print in hard copy portions of this website for the sole purpose of placing an order with AW Aromatics Ltd, or using this website as a shopping resource. Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without the prior written permission of AW Aromatics Ltd is strictly prohibited.
AW Aromatics referenced on this website is the trademark or registered trademark of AW Aromatics Ltd in the UK and/or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

12. Disclaimer

To the fullest extent permitted at law, AW Aromatics Ltd is providing this website site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, AW Aromatics Ltd does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.  

Except as specifically stated on this website, to the fullest extent permitted at law, neither AW Aromatics Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, AW Aromatics Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of AW Aromatics Ltd, its affiliates, directors, employees or other representatives.

a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by 'Force Majeure' (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where AW Aromatics Ltd has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer's acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.

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[email protected]